FAQ - Outdoor Guides
Do you still have questions about our activities?
Here you will find answers to the most frequently asked questions about our winter activities and private ski guiding in Val Gardena and the Dolomites.
What happens in case of bad weather?
Our activities generally take place even in less favourable weather conditions, provided they can be carried out safely. If weather or snow conditions do not allow the activity to take place safely, it will be cancelled and the amount already paid will be refunded.
What is the cancellation policy?
Cancellations are possible up to 48 hours before the start of the activity and are accepted exclusively in writing by e-mail.
For cancellations made within 48 hours of the activity, a refund can only be granted in the event of illness or injury. In this case, a medical certificate issued by a local doctor is required.
Further information can be found in our Terms and Conditions: https://www.outdoorguides.it/en/winter/terms/
Is ski equipment included?
No, ski equipment is not included in the price. It can be rented at one of our ski rental shops, where Outdoor Guides guests receive a 10% discount on ski rental.
Please note: for the night sledding activity, sled rental is already included in the price.
Where are the activities taking place?
Be the First and Magical Sunset Skiing take place in the Seceda ski area and include the descent along the famous La Longia slope all the way to Ortisei.
The Dolomites Explorer, on the other hand, takes you to different destinations in the Dolomites each day, giving you the opportunity to discover a variety of ski areas and landscapes.
What skiing or snowboarding level is required?
During a private guiding tour, the itinerary is individually adapted to your skiing or snowboarding level, your preferences and your desired level of difficulty.
An advanced level is nevertheless recommended, as it allows you to explore a wider range of ski areas and tours.
